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ITIL Foundation V3

The ITIL® Foundation course was created with the goal of offering a brief introduction to the set of ITIL® best practices, also known as Information Technology Infrastructure Library.

Goals

After completing the course students will learn the essential ITIL processes to support and provide quality services and the interrelationships between processes, companies and other IT spheres

Target

All professionals involved in management information systems. There is no prerequisites, although it is recommended that the participant has a certain level of experience and is familiar with the ICT environment issues.

Content

  • Service Management as a practice
  • Service life cycle
  • Generic concepts and definitions
  • Service strategies
  • Service design
  • Service transition
  • Service operation
  • Continuous improvement services
  • *Functions
  • *Roles
  • Technology and architecture


 

Duration
24 horas
Last update
04/04/2016
Modality
Presencial

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