logo ibertech
linkedin twitter google

Upcoming courses

We develop custom training plans tailored to your needs. Choose the modality that most interests you: classroom courses or courses through our online classroom.

Home / Services / Curses / ITIL Foundation V3

ITIL Foundation V3

The ITIL® Foundation course was created with the goal of offering a brief introduction to the set of ITIL® best practices, also known as Information Technology Infrastructure Library.

Goals

After completing the course students will learn the essential ITIL processes to support and provide quality services and the interrelationships between processes, companies and other IT spheres

Target

All professionals involved in management information systems. There is no prerequisites, although it is recommended that the participant has a certain level of experience and is familiar with the ICT environment issues.

Content
  • Service Management as a practice
  • Service life cycle
  • Generic concepts and definitions
  • Service strategies
  • Service design
  • Service transition
  • Service operation
  • Continuous improvement services
  • *Functions
  • *Roles
  • Technology and architecture
Duration
24 horas

Last update
19/02/2018

Modality
Presencial
Knowledge
Ibertech
Partners
News


Contact
Contact us
IBERTECH España
C/ Cronos, 63, 1er piso 6
28037 Madrid
Tel: +34 916 59 25 25
Fax: +34 91 219 27 72

IBERTECH Brasil
Rua Fidêncio Ramos, 160 - 16º andar.
Vila Olimpia
CEP 04551-010 - São Paulo -SP
Tel: +(55)(11) 2506 0527
Fax: +(55)(11) 5504 1910
© 2017 Ibertech